Hi Jericho, 

Welcome to Box Community and glad to help! 

Before changing your password, can you try these steps? 

• Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge
  


• Try clearing your browser's cache. If this does not resolve your issue, please proceed to the next step.


• Verify that you are using one of our recommended operating systems.


• Please try your alternate browser, machine or network connection. 


• Restart your machine. 

Hope it helps!