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Question

Create password

  • May 23, 2025
  • 2 replies
  • 22 views

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Hey Team, I am unable to create a password for my account. After signing up with my email (Sign up with Gmail). I was prompted to add a password when I tried to access the shared directory. However, when I attempted to create a password, an error message appeared stating, "There was a problem changing our password".

I would appreciate your help thank you.

2 replies

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807811523 Please review! 


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Hi there,

Welcome to the Box Community!

I would suggest to request a new password on the link below: 

https://account.box.com/login/reset?redirect_url=%2Ffolder%2F0

Thanks!