Hi All,
Exhausted what I could on my end but I have some users here unable to open an excel file via box, it was working fine until this week
They can download and open but not via Box itself (see image attached)
I did an Office repair (online)
Made sure to check any windows updates.
Unticked all the Protected view options in trusted settings in Excel
Made sure the file hasn’t been blocked or corrupted in its properties as it is macro enabled.
Any help appreciated
Thanks,
Zainul
Hi Zainul,
Welcome to the Box Community, I'm happy to help!
This would be something Product Support team would like to investigate with you and may require specific account information. I see that you already have an open ticket for this issue and our support team is now investigating, please continue working with them and check your email for updates.
Thanks for reaching out and let us know how else we can help!
Regards,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.