Couldn't create record-folder due to error: Unable to get the Salesforce root folder. Has the root folder been set in Box Settings?

Did you follow these instructions to properly set up the Box integration with Salesforce? 

https://support.box.com/hc/en-us/articles/360044195713-Installing-and-Configuring-Box-For-Salesforce

Alex, Box Developer Advocate

Hi Alex,

Yes, we are using Box since Nov 2021 the code runs fine in Production, only problem with the test class deployment , the test class runs fine in Full Copy and has a good amount of code coverage.not sure why it is saying couldn't find root folder.

I have a few changes in the code, which I am trying to deploying where I am seeing this error.

Thanks,

Kavitha.

Can you share the code that is causing the error? 

Alex

Hi Alex,

String accountId = String.valueOf( accRecord.Id );

            String recordFolderId = boxToolkit.createFolderForRecordId( accountId, null, true );

            if(recordFolderId == null) {

                System.debug('Couldn\'t create record-folder due to error: ' + boxToolkit.mostRecentError);

            }

when running test in production recordFolderId is returning null and giving the "Couldn't create record-folder due to error: Unable to get the Salesforce root folder. Has the root folder been set in Box Settings?" this error, I checked the folder settings in production and there is a root folder.