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Content of the folder and its subfolders empty

  • May 22, 2025
  • 1 reply
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Content of the folder and its subfolders empty, both on desktop and on the web. Folder/subfolders structure is still there but no data inside. Can't be accidently because it would require to open all subfolders and delete its content. Last time I used that folder was in July so nothing in the Trash to restore. Any ideas ?

    1 reply

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    Hi Jasna, 

    Welcome to the Box Community, I'm happy to help!

    All users collaborating on a collaborative folder who have an Editor access level or above on the folder will be able to move, edit, add, and delete contents within this collaborative folder. If you notice that content is missing or in a different location within this collaborative folder structure, it is most likely that another collaborator on the folder moved/deleted the item from its original location.

    If an items was deleted within a collaborative folder by another collaborator on the folder, the deleted item would show up in the trash folder of the user who deleted the item and the folder owner of the collaborative folder.

    Hope this information helps!

    All the best,

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