This used to not be a problem, but now we are having an issue of content on statements downloaded from a particular bank not appearing once opened after loading to BOX. What may be causing this? Have tried different combinations of downloading doc vs printing it to a .pdf, but neither is working. Help!
Question
Content of PDF disappears when opening after transfer into BOX
Hi there,
Welcome to the Box Community!
For me to check, may I please have the following:
- Screen recording of your workflow
- What Box app are you using?
- Does it show any error message?
Looking forward in assisting you.
I see that this question is noted as "Answered", but there is no answer posted. I am running into this same issue. If I save the pdf to my Desktop, there is not a problem. But when it is added to Box, I can literally see the entered text disappear in less than one second.
I have a similar issue with a W9 form; I can see the text in the Box preview but when I download and open in Acrobat the text I entered has disappeared. This is recent as I sent my W9 without issue a month ago.
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