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Question

Contacting support

  • May 23, 2025
  • 1 reply
  • 85 views
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do I contact support, it seems impossible to get in touch with someone! So frustrating!

I am unable to upload any more files even though I am well within the limit of my plan, they are forcing me to upgrade.

Can anyone help?

    1 reply

    Forum|alt.badge.img

    Hi there,

    Welcome to the Box Community!

    I apologize for the inconvenience, but for your type of account, we can only provide support via this forum. 

    As per checking, it looks like you already reached the storage limit allocated to your account. We've cleared up the data storage in your account and things should now be working as expected. Please see this article as to why this issue happens: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Let me know if you have any further questions.

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