do I contact support, it seems impossible to get in touch with someone! So frustrating!
I am unable to upload any more files even though I am well within the limit of my plan, they are forcing me to upgrade.
Can anyone help?
Question
Contacting support
Hi there,
Welcome to the Box Community!
I apologize for the inconvenience, but for your type of account, we can only provide support via this forum.
As per checking, it looks like you already reached the storage limit allocated to your account. We've cleared up the data storage in your account and things should now be working as expected. Please see this article as to why this issue happens: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
Let me know if you have any further questions.
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