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Question

Contact Support via phone

  • May 27, 2025
  • 4 replies
  • 53 views

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I need guidance/help in accessing files sent to me that don't seem to be available by clicking the link.

4 replies

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Hi Christine, 

Welcome to Box Community and glad to assist!

To get a closer, is there an error as you try to access the link? If so, please take a screenshot and post it here. 

We'd love to further assist! 


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I need to urgently access this evidence and the link generates the message below.

xqg01J1SN03VJBB3JEJDK6D397N1K.png


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I need urgent help to access digital evidence.


  • New Participant
  • October 2, 2025

did anyone ever resolve any of these issues? how to contact them, disappearing files etc