Hi Christine, 

Welcome to Box Community and glad to assist!

To get a closer, is there an error as you try to access the link? If so, please take a screenshot and post it here. 

We'd love to further assist! 

I need to urgently access this evidence and the link generates the message below.

I need urgent help to access digital evidence.

did anyone ever resolve any of these issues? how to contact them, disappearing files etc