Contact Support

Hi Lance, 

Welcome to Box Community and glad to assist! 

To contact Box Support, you could visit this page. 

Thanks for posting! 

This is the dumbest answer, it LOOPS back to the forum. 

Is there an answer that isn't a loop? Please post a link to the support request submission page.

two days ago I spent $1800 to sign up 3 people for Box.com. I cannot get support. I cannot find out how to reach support. There is not phone. not even a chat. If you click to links above they are a loop and get you back to the frustrating place at which you started. If I post in the community, I cannot find my post afterwards to see if anyone responded. I would like to cancel this and get a refund but even that doesn’t have an option. Somehow, this company has millions of users. I am sitting here with a PhD and just too dump to be able to figure out how to ask a question about he AI functions I thought I paid for a cannot access. So I am left waiting 24 hours for someone to perhaps see this messed hopefully they know my email and can reach out so I don’t have to challenge the charge with the credit cards company to cancel the service.

I would like to speak or chat with someone to see if Box.com is the right fit for my business.

I find it confusing and inefficient that accessing customer service requires posting in a public community forum.

I am still waiting for a response!!!  Zero customer support!

Still waiting for a response. 

Going to cancel Box.com

Are there actually any moderators?  (“Your post has been submitted. It will be published after a review by our moderators.”)