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Question

Contact Support

  • May 27, 2025
  • 4 replies
  • 441 views

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How do I contact support. I don't see a phone number, chat or ticket system. Any help would be appreciated. Thanks.

4 replies

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Hi Lance, 

Welcome to Box Community and glad to assist! 

To contact Box Support, you could visit this page. 

Thanks for posting! 


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This is the dumbest answer, it LOOPS back to the forum. 


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Is there an answer that isn't a loop? Please post a link to the support request submission page.


  • New Participant
  • October 3, 2025

two days ago I spent $1800 to sign up 3 people for Box.com. I cannot get support. I cannot find out how to reach support. There is not phone. not even a chat. If you click to links above they are a loop and get you back to the frustrating place at which you started. If I post in the community, I cannot find my post afterwards to see if anyone responded. I would like to cancel this and get a refund but even that doesn’t have an option. Somehow, this company has millions of users. I am sitting here with a PhD and just too dump to be able to figure out how to ask a question about he AI functions I thought I paid for a cannot access. So I am left waiting 24 hours for someone to perhaps see this messed hopefully they know my email and can reach out so I don’t have to challenge the charge with the credit cards company to cancel the service.