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Hello, I have had Box on my MacBook Pro since January and everything was working perfectly until last week. Since then, I no longer have access to my Box files. They still appeared in Finder but I couldn't open them. I tried logging out, reconnecting, restarting, etc. but nothing worked! I finally completely deleted Box and reinstalled but I can't even log in anymore. This message is continuous! So I no longer have access to my Box account via my Mac which is very annoying... can you help me? I am currently on MacOS 26 but my problem was already present before the update. I speak French, so I apologize for any English mistakes ;)

 

Hi ​@sclappy, 

Welcome to Box Community, and we’re glad to help with your Box Drive login. 

 

If your Box Drive is still installed, please reset your Box Drive app manually. 

 To manually reset Box Drive on a Mac 

  1. Quit Box Drive if it is running.
  2. Download and open the Box Reset Tool zip file.
  3. Open the Box Reset Tool from the Downloads folder.
  4. Click Reset.
    • You should see a prompt stating “Box Drive reset successfully”.
      MacOS_Box Drive_Reset Successful.png
  5. Open Box from your application folder and log back in. 

Note: The Box Reset Tool will write logs of actions performed to your Desktop folder under “Box-ResetTool-logs_(<current day>)”.

 

Once you restart Box Drive, you can review any archived unsynced files and either upload them manually or delete them to free up hard drive space.

 

Please relaunch your Box Drive and log in again. 

Hope it works, and please let us know how it goes. 

 

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