Connectivity Issues dozens of times per hour

Hello,

I’ve been having difficulties for about 8 weeks now losing connection while working in box.com. Most days it is 6 - 7 times. Worse days it has been 6 - 7 times in an hour. Over the last hour it has been more like 6 - 7 times in a 10 minute period.

My husband also works on a computer at home and has not been having the same issue, so I don’t think it is wifi-connected. I also, am not having the same issue with other applications.

I’ve just completed your diagnostic test, and my results are below. I was losing connection frequently just before the test and continue to lose it every few seconds after the test.

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User ID: 1091134350
Current User Time: 1658263159
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PART 1 of 3: Testing ping to different Box hostnames...
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Checking ping to https://app.box.com
Pings: 118, 108, 123ms.
Minimum ping: 108ms. Maximum ping: 123ms. Average ping: 116ms.
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Checking ping to https://ent.box.com
Pings: 266, 124, 107ms.