I'm trying to get a new collaborator added to a shared folder, but the confirmation email isn't arriving in their gmail inbox (or spam folder). I sent them the invitation. They've received it as well as signed up successfully. The issue is that the confirmation email isn't coming through. We've tried this 3 or 4 times, using different devices, and end up with the same result. Can you please help?
Question
Confirmation Email not being received at Gmail
Hi there,
Welcome to Box Community and I'm here to help!
Here's (https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications) our recommended troubleshooting steps if your collaborator's unable to receive Box's confirmation email.
Meanwhile, to generate a new link: https://account.box.com/login/reset?redirect_url=%2F
Hope it helps!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.