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Confirmation Email not being received at Gmail

  • May 23, 2025
  • 1 reply
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I'm trying to get a new collaborator added to a shared folder, but the confirmation email isn't arriving in their gmail inbox (or spam folder).  I sent them the invitation.  They've received it as well as signed up successfully.  The issue is that the confirmation email isn't coming through.  We've tried this 3 or 4 times, using different devices, and end up with the same result.  Can you please help?

    1 reply

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    Hi there, 

    Welcome to Box Community and I'm here to help! 

    Here's (https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications) our recommended troubleshooting steps if your collaborator's unable to receive Box's confirmation email. 

    Meanwhile, to generate a new link: https://account.box.com/login/reset?redirect_url=%2F

    Hope it helps! 

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