I have a new user who received the confirmation email. She tried to follow the link in the email but she is now stuck in a loop. She can’t get past this.
Hi @KDingman,
Welcome to Box Community, and we’ll look into your new user’s issue her confirmation link.
It indicates that you have already collaborated with one of our team members. Since you have created a new case, please keep an eye out and someone from Box Product Support team will reach out through email.
Happy Friday, and we hope to get this sorted out very soon!
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