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Question

Computer won't recognize boxtool installation

  • May 23, 2025
  • 1 reply
  • 14 views

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I can't open files within Box to my desktop as it asks me to install Box Tools.  I've done that about a half a dozen times and I still can't open my file on the desk top.  I've rebooted my computer, and I've tried everything.  Box is becoming a waste of my time.

1 reply

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Hi Bill, 

Welcome to Box Community and glad to help! 

It appears that you're already working with a specialist to address your issue with Box Tools. Please keep an eye out and we'll stay in touch. 

Thanks for posting!