Colleague "invited you to collaborate on" file which can't be found

Question

A colleague has invited me to collaborate on a file and I received the invitation from box.com. Although I am signed on (and have also signed out and in again) the file is not to be found, and there is no notification about the collaboration. Help?

community-manager · Answer

Hi Andrew,Welcome to the Box Community, I'm happy to help!If a user is invited to collaborate on a folder and they do not accept this collaboration invitation (from the email notification received or the Pending Items Manager in the user's Box account) then the collaborative folder will not appear in the user's Box account until the collaboration invitation has been accepted. If a user does not accept an invitation within 30 days, the invitation is removed.Additionally, if a user does not confirm their email address during the sign up process, they will not see the collaborative folder they were invited to until they confirm their email address. If a user is having trouble confirming their email address, kindly submit a support ticket for assistance.If you have other questions regarding collaborations, please take a look at this article: https://support.box.com/hc/en-us/articles/360044196073-Collaboration-Frequently-Asked-QuestionsRegards,

Sign up

Community access is available only with a Box Account.

Sign in to the Box Community

Community access is available only with a Box Account.