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Question

Colleague cannot access Box

  • January 9, 2026
  • 1 reply
  • 98 views

Hi all, 

One of my colleagues has received confirmation that a Box account was created on his behalf but he cannot access. He tried to reset his password but he is not receiving any email. Can you please help solving this issue? Thanks,

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • January 9, 2026

    Hi ​@Florencia, 

    Welcome to Box Community, and we’re glad to assist! 

     

    To confirm if the affected user is correctly receiving emails from Box. Let me go ahead and open a support case. Please keep an eye out and a member from the Box Product Support team will reach out shortly. 

     

    Thanks for posting, and we hope to get this sorted out very soon! 

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