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Question

Collaborators keep disappearing

  • May 23, 2025
  • 1 reply
  • 9 views

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I have an individual account that I am using to share files with an organization that uses Box. I have successfully sent invitations to the collaborators who were able to upload files to a folder I set up for them. After that, the collaborator names and permissions drop off and they can no longer access the folder. I have included "Contacts" in the app permissions. What am I missing?

1 reply

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Hi Stella, 

Welcome to Box Community and glad to help! 

We've created a new case and a member of our team will contact you through email, please keep an eye out. 

Thanks for posting!