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Collaborators disappearing from managed / shared folders

  • May 22, 2025
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In BOX some of the files have dropped all but the owner and editors from the sharing set-up.  Previewer Uploaders are gone from some of the files.  Is there a situation that would have created this?

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    Hi Mhyoung, 

    Welcome to the Box Community, 

    I've seen this happen in some cases where "Collaborator Auto-Expiration" is enabled. 

    Depending on your organization's Enterprise Settings, collaborators may find that their access to a folder is set to expire after a certain period of time. If a collaborator is set to auto-expire, a clock icon will appear beside their name in the right-hand sidebar (under the Sharing tab). You can hover over the icon to view a collaborator's expiration date. 

    More information can be found in this article:

    If you have admin rights with access to the reporting tool and would like to get more details on this incident of users being removed from your folders, you may run a "User Activity" report for Collaboration in the Admin console.

    Thanks again for your post and let us know how else we can help.

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