Hi - I have added a collaborator to a folder, but they are not receiving the email invitation. They have already checked their spam folder as well. Please advise the next steps here - thank you in advance.
Question
Collaborator not getting verification email
Hi Caycie,
Welcome to the Box Community! Iām happy to help.
I suggest that this user contact us with the email in question for us to check the email from our bounced email list. This typically happens when a user's email client repeatedly hard bounces our emails back to our server.
Also, you may need to loop in your IT department to assist you; please take a look at this help article:
https://support.box.com/hc/en-us/articles/360043696434-Configuring-A-Firewall-For-Box-Applications
Best,
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