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Question

Collaboration folder doesn't appear after acceptance

  • May 23, 2025
  • 1 reply
  • 7 views
C
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I got an email with the request to collaborate, accepted the request, and still unable to see either the collaborator or the folder's content.

Thanks

    1 reply

    C
    Forum|alt.badge.img

    Hi Arik,

    Welcome to the Box Community! I'm happy to help.

    I investigated the account and don't see that shared folder. Please make sure that this is the correct email address for the invitation.

    I suggest that you contact the owner of the folder to send you the invitation again.

    Please check these helpful articles from our Box Product Support page.

    https://support.box.com/hc/en-us/articles/360043696854-Inviting-Collaborators

    https://support.box.com/hc/en-us/articles/360044196073-Collaboration-Frequently-Asked-Questions

    Best,

     

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