I have 2 users on our system which can't receive confirmation emails.
[personal information--redacted]
[personal information--redacted]I changed his name from a previous user who has left but didn't receive the verification email to make the change happen
Any ideas?
Thank you
Colin
Hi Colin,
Welcome to the Box Community, I'm happy to help!
This would be something our Product Support team would like to investigate with you and may require specific account information.
I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
Kindly check your email for details and updates.
All the Best,
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