If a designate a person as a co-owner can they change the Box account payment information for the folder and files they are co-owner of? I'm trying to do some planning if something should happen to me. I am a compliance consultant and have many seats on Box where my clients and I share and maintain compliance records. If something were to happen to me, I would like the person I have shared their compliance folder/files with (or designated them as an owner or co-owner) to be able to then log-in and update payment information for that particular folder/files. This would be easier than downloading all of the files to their server.
Question
Co-Owner Permission
Hi Lexie,
Welcome to the Box Community and thanks for posting!
As far as I know only Primary Administrators have access to the Billing Information section of your Box and there can only be one Primary Admin in a Box organization. This section provides details about the subscription such as the payment method, charge details, and account type.
In the event that the Primary Admin is not present, for example has left the organization, or if something happen to them that they are no longer able to perform their role as the Primary admin, the next person in charge would need to contact Product Support team so we can guide them on how to perform "Admin transfer".
For more details, please take a look at this article: https://support.box.com/hc/en-us/articles/360044193393-Admin-Transfer-Protocol-for-Departed-Admins
Thanks again for your participation in the community and let us know how else we can help!
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