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Question

Client Wasn't Sent a link To Upload Files To Us

  • May 23, 2025
  • 1 reply
  • 8 views
C
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Client Sent Us A Link To Use To Connect To them

We Used it to establish a file and received confirmation

The client never received our information and can't connect to us.  They still can't send us files

No phone number to call so not sure how to resolve this

Our number is (609) 588-8043

    1 reply

    C
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    Hi there, 

    Welcome to the Box Community!

    To check, may I have the following: 

    • What is the workflow or process when they sent you information?
    • Was there any error message?
    • If they are paying account, they can directly communicate with us.

    For your type of account, we can only provide assistance through this post. 

    Thanks!

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