who has a BOX tech support email/phone? I shared access but is giving the issue: "is blocked because they are not a direct member of a group with access, nor had access directly assigned by an administrator. Please contact your administrator to assign access to this application" "AADSTS50105: Your administrator has configured the application ....."
Question
Client unable to login
Hi Kevin,
Welcome to the Box Community, I'm happy to help!
We have seen this error message in the past if an organization is SSO Enabled and Required and the user hasn't been granted access to the application in Azure AD. The affected user will need to reach out to the primary administrator of their Box organization to request access to Box to resolve this.
Please see this article for more information about the error message: https://docs.microsoft.com/en-us/troubleshoot/azure/active-directory/error-code-aadsts50105-user-not-assigned-role
Thanks for posting and let us know how else we can help!
Regards,
Hi Kevin,
This is likely caused by your Client's company Box settings, so please have your client reach out to their Box Admin or IT department.
Regards,
Sign up
Already have an account? Login
Community access is available only with a Box Account.
Sign in with your Box AccountSign in to the Box Community
No account yet? Create an account
Community access is available only with a Box Account.
Sign in with your Box AccountEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.