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City of Gig Harbor Co-Admin Acct.

  • May 22, 2025
  • 1 reply
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I have recently switched the Enterprise acct.over to my new ITS manager Keith Smith of the City of Gig Harbor in Gig Harbor, WA.  He nor I can access our admin accts.  We are not getting any notifications from the 'Reset' option to our Sendio app.  Can someone please assist in this.  I am currently telecommuting, I thought my backup email of [personal information--redacted] would be helpful but it is not thank you.  We also have changed over to new email addresses.  My old one was [personal information--redacted] and my new one is now [personal information--redacted].  The .net one is the alias one.  thank you, Heidi Othman [personal information--redacted]

    1 reply

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    Hi Heidi, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
     
    Please check your email for details and updates.
     
    Thanks for your patience!
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