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Question

Charged After Cancelling Trial

  • July 16, 2025
  • 1 reply
  • 133 views
1

Hello,

I cancelled last week before my free trial ended, but today I was charged for the account. Please cancel my membership and refund this charge.

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • July 16, 2025

    Hi ​@1218cara, 

    Welcome to Box Community, and we’ll be looking into your account cancellation. 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing case and a member will stay in touch. 

     

    Thanks for posting, and we look forward in getting this sorted out very soon!

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