I am our company's Box admin and have a request to update a group of users and their access levels. When I go into one person's account and change the access level and try to save it I get an error message. I went back and did the same process for another user and got the same error. 
Question
Changing a users Access Level
Hi Dave,
Welcome to the Box Community!
This would be something our Support team would like to investigate and may require specific account information. I see that you already have an open ticket for this issue and someone from Product support is now looking into it. Please continue working with them and check your email for updates.
Thanks for your patience and please comeback and let us know how it goes.
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