Skip to main content
Question

Changed number for Multi-Factor Authentication Set Up for Your Account

  • May 22, 2025
  • 1 reply
  • 30 views

Forum|alt.badge.img

Hi all,

I have been trying to sign in my BOX account, however, I have recently changed number and the code BOX is sending for me to authentify is not accessible. 

 

How do I sign-in? Is it possible to change numbers to be able to sign in?

 

Thanks in advance

1 reply

Forum|alt.badge.img

Hi,

Welcome to the Box Community! 
 
This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
Please check your email for updates. 
 
Best,