When notification emails are sent from box, the sender's display name isn't "box.com", it is the name of the user such as "John Smith". This is causing our phishing filter to quarantine these emails, since it matches our employee's names but not their corporate email addresses.
How do I configure box to use "box.com" or something similar as the sender's display name?
Thanks!
HI Micah,
In configuring your firewall to allow Box as a trusted source, please use the steps outlined in this article: https://support.box.com/hc/en-us/articles/360043696434-Configuring-A-Firewall-For-Box-Applications
You may need to contact your internet service provider or IT department to assist you on this.
Hope that helps!
Regards,
France
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