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Question

Change Primary Admins email address

  • May 27, 2025
  • 4 replies
  • 83 views

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How do I change the Primary "owners" account email adderss? I have access to the account but cannot change the owners primary email address.

Thank you

Mark

4 replies

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I also, have the same issue and am interested in guidance on this matter!


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Follow up here would have been nice as I need this too.


  • New Member
  • July 7, 2025

How do I change the Primary "owners" account email address? I have access to the account but cannot change the owners (my) primary email address.  

(It appears from forum this requires Box support admin support)

Please respond asap.


  • New Member
  • August 4, 2025

I also need to update the email address that is in the settings of our account. It is currently showing: <personal information redacted>

and I have no idea how to change it…