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Question

Change phone number and can't 2FA

  • May 27, 2025
  • 1 reply
  • 11 views

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Hello. My Colleague has 2FA enabled but she changed phone number this, She can't access the SMS confirmation. Can you help her, please? 

The email account is <personal information-redacted>

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Kaewkawee, 

Welcome to Box Community and glad to assist! 

You can open a ticket without the need to login to our Support page. By using this link the end user would be able to open her ticket. 

We'd love to further assist!