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Change payment to ACH

  • May 23, 2025
  • 1 reply
  • 38 views
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Hello,

I am trying to change my payment option to ACH but do not see that option. I only see an option to change to a credit card. How can I make that update?

 

    1 reply

    C
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    Hi After8toEducate, 

    Welcome to the Box Community, I'm happy to help!

    Have you checked this article on 'Making Payments by Check or Wire Transfer'?

    Checks and wire transfers are accepted for contracted Business and Enterprise users for invoice and payment amounts of $1000 or greater. In order to be eligible, you must have signed a contract with Box and have the designated payment method set to Check or Wire Transfer.

    If you are not currently contracted but would like to have a conversation about your eligibility, please submit a request with our Sales team. 

    If you need remittance information for payment by check or instructions for wire transfers, please contact our Billing Support department by submitting a case. We will be happy to send you the appropriate information!

    Thanks for reaching out and let us know how else we can help!

    Regards,

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