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Question

Change ownership and billing setup

  • May 22, 2025
  • 3 replies
  • 24 views
C
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Hi 

BOX, can you please reach out me. We need to change ownership on a account. The previous owner is no longer in the company, so we can’t reach out to him, and also we need to change billing information. I have written about this topic before but haven't received an answer that I can use - please help

    DonHammons

    3 replies

    C
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    Hi Anders, 

    Welcome to the Box Community, I'm happy to help!
     
    This will require some account specific information to address, so I've submitted a case to Box Product Support on your behalf. Kindly check your email for details and future updates.
     
    Please come back and let us know how things go with support!
     
    Regards,
    C
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    How can I get an ownership of our account ? Our billing team had ownership of the account, but we switch to the new billing and we still need access to this account. 

    C
    • CMHK888888
    • New Member
    • October 2, 2025

    I am not the owner, however, the owner of my BOX.com left the company, how can i change the ownership and billing info? Is there any email contact i can reach to resolve this issue?

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