Change My Email

Hi Jaylyn, 

Welcome to the Box Community!

If you need to change the primary email address associated with your Box account, you will need to link or add another email under your Account settings.

After successfully adding your secondary email, you may click the Make Primary button just beside the newly added email to make it your primary email address. 

More information can be found in this article about this process: https://support.box.com/hc/en-us/articles/360044196513-Manage-Account-Settings 

Thanks for your participation in the Community!

Best,

Hi, I am trying to change my primary email address, but I do not have the  option to change the secondary email to "Make Primary".  Please advise.  Thanks!

Hi Daniel, 

Thanks for following up in here!

First off, were you able to successfully add and verified your Secondary email on your account? You should have received a confirmation email when you added your secondary email, once the Secondary email has been verified you will have the option to "Make it Primary".

If this is not the case, and you are part of a Box organization, its possible that your admin Restricts changing your Primary email address.

For more information on Box's security options:

• https://support.box.com/hc/en-us/articles/360043693174-Security-Settings-for-Your-Enterprise

Hope this helps!

Hi, thank you for your information.

Just one more question: if I change my primary email and my company name, will then all my shared links change?

Thanks!