I would like to know if I can keep the contact info but update the external contacts email address.
The User retired from the external company but is still working with us. Can I change JDoe@1234.com to JohnD@personalemail.com without losing all the accessible folders-having to re-invite all over again?
Hi Patrick,
Welcome to the Box Community!
Please be advise that only the user of that account and his Box Admin would have the ability to update the email address linked to that external user's account.
The user would have to link a secondary email and make that email his "Primary email" to change this. You can advise the user to follow the steps in this article to update his email address: https://support.box.com/hc/en-us/articles/360044196513-Manage-Account-Settings#loginandemail
Thanks for your participation in the Community!
Best,
Greetings France,
I thank you for replying, I will have the external user attempt the swap and then get back to you.
Cheers,
Patrick
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