Hi Cristiano, 

Welcome to Box Community and glad to help!

We've created a new case and a member of our team will contact you through email so please keep an eye out. 

Thanks for posting! 

I am having the same problem. 

I am having this same problem. 

I have the same problem. Can you help please?

I want to change my email address.  How do I do this?

Same I would like to change my email!

I too would like to change my email address. Making matters worse, I can no longer access l the email address that my box account uses so I won’t know if you email me about this topic. Can you post a way for me to communicate with you directly? Thank you

Unsurprisingly, I'm running into the same 403 error code, so is it safe to assume the issue has not been resolved yet?