Skip to main content
Question

Change email address

  • May 22, 2025
  • 10 replies
  • 46 views
C
Forum|alt.badge.img

Hi,

I would like to change the existing email address on my account to a personal email address.  As I already had an account with this personal email I have deleted it.  However, when I try to add this personal email to my other account the system states I already have an account with this address.  Do I need to wait a few days for the system to catch up or can you help with this process please.

Kind Regards,

D.

    10 replies

    C
    Forum|alt.badge.img

    Hi there, 

    Welcome to the Box Community!

    This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates. 

    Thanks!

    C
    Forum|alt.badge.img

    Hello Aira,

    I have the same issue: I need to change the login email of my account but I didn't understand to whom send the request (I read around that should be the administrator but no idea about who it could be and didn't find any email address in Box site).

    Could you please help me ?

    Thank you very much

    C
    Forum|alt.badge.img

    Why can't I just change my email?

    C
    Forum|alt.badge.img

    Aira please....could you help us ?   Thank-You ! 

    C
    Forum|alt.badge.img

    I need to change my email address.  Can you help me please.  There doesn't seem to be any way to change the email address on the login.  This email will not work after the beginning of may

    C
    Forum|alt.badge.img

    Hello I need to change my email address and not sure where or how to do this... Can someone send me in the right direction? Thanks

     

    C
    Forum|alt.badge.img

    Hello, I too need to change my standard eMail Adress. Can you help me? Thanks!

    C
    Forum|alt.badge.img

    Hello, I need to change my standard email Address. Can you help me? Thanks!

    C
    Forum|alt.badge.img

    Hi. I have been using a Box account with my corporate employer. This is set up with my work email, however I am about  to retire and would like to change my email to my personal address. I have deleted all of the work folders and content and need to keep my "Personal" file along with the contents. Can you please advise how I can achieve this.

    Regards

    Steve 

    C
    Forum|alt.badge.img

    This method worked perfectly for me. Fast and easy...

     

    Free users will need to add or "Link Personal Email" to be able to change your primary email address in Box.

    To add an email address:

    • Click Link Personal Email.
    • Enter your new email address and click the Save button.
    • An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.
    • Once your secondary email is linked and verified, you will have the option to "Make it Primary".To make a secondary address your primary address, just click Make Primary button.
    Terms of ServiceAccessibility statement