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Question

Change Email

  • May 23, 2025
  • 2 replies
  • 26 views
C
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Hello,

I need to change my email and am unamused that I can't find the correct place to submit an actual ticket to get this addressed. 

Any help is appreciated!

    2 replies

    C
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    Same here.

    C
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    Hi Hugo, 

    Welcome to Box Community. Let me see what I can do to help!

    The steps for adding or modifying your email address are as follows:

    1. Login to box.com
    2. Go to Account settings (click the profile pic or initials located on the upper right corner)
    3. Account 
    4. Add a Collaborator or Link Personal Email 
    5. Link Personal Email > enter the new email (non box email, yahoo. gmail. outlook, etc.)
    6. Confirm the email
    7. Go back to account settings and make the secondary email as primary and remove the original email.

    I hope this answers your question. Let me know if there is something else that I can help you. I'm always here happy to help! 

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