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Question

Change e-mail Address - Not able...

  • May 23, 2025
  • 1 reply
  • 13 views

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Trying to replace an old e-mail address by a new one.

This e-mail old address is unfortunately the login.

Does not work !

After clicking to the new e-mail verification, your system asks me to chose a new SSO password and then it is ending on :

403 Forbidden

Attempting a prohibited action

Is ther anotehr solution ?

 

1 reply

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Hi Serge, 

Welcome to Box Community and I'm here to help! 

Due to the issue you reported, I opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email. 

Thanks for posting!