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Question

Change e-mail

  • May 23, 2025
  • 1 reply
  • 15 views

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I need to change the e-mail my 'Individual' account uses.

I can't see any option to do this, and having gone thoruigh mulitple 'similar posts' I can't see a solution.

Please advise.

Many thanks

1 reply

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Hi Tom,

Welcome to the Box Community, I'm happy to help!

The steps below will show you how to change your e-mail:

1. Login to box.com
2. Go to Account settings (click the profile pic or initials located on the upper right corner)
3. Account 
4. Add a Collaborator or Link Personal Email  
5.Select Link Personal Email > enter your new email
6. Confirm the email
7. Go back to box.com > account settings and make the secondary email as primary and remove the original email.

I trust this information proves helpful in resolving the problem.