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Question

Change e-mail

  • May 23, 2025
  • 1 reply
  • 55 views
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I need to change the e-mail my 'Individual' account uses.

I can't see any option to do this, and having gone thoruigh mulitple 'similar posts' I can't see a solution.

Please advise.

Many thanks

    1 reply

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    Hi Tom,

    Welcome to the Box Community, I'm happy to help!

    The steps below will show you how to change your e-mail:

    1. Login to box.com
    2. Go to Account settings (click the profile pic or initials located on the upper right corner)
    3. Account 
    4. Add a Collaborator or Link Personal Email  
    5.Select Link Personal Email > enter your new email
    6. Confirm the email
    7. Go back to box.com > account settings and make the secondary email as primary and remove the original email.

    I trust this information proves helpful in resolving the problem.

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