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Change Admin

  • May 22, 2025
  • 3 replies
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I am a new Office Administrator at my organization.  The previous administrator has retired.  I need to have her permissions transferred to me.  Can you help?

    3 replies

    Forum|alt.badge.img

    Hi Julia, 

    Welcome to the Box Community!

    I understand that your current Admin has retired and need to transfer the Admin role to you, you can follow the guidelines provided in this article:

    Thanks for posting and please let me know if you have any questions!

    Regards, 

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    Thanks for the information.  Regrettably, I don't have access to her account.  The article gave me this information, 

    • If your previous admin has left your organization and you do not have access to their Box account, you will need to submit a support ticket to first authorize your request.    How do I make this happen?
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    Hi Julia,

    This will require some account specific information, so I've submitted a case to Product Support on your behalf. Kindly check your email for details and further updates.
     
    Please come back and let us know how things go with support!
     
    Best regards,
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