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Question

Change account email

  • May 27, 2025
  • 2 replies
  • 9 views

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Hello,

 

I need to change primary email address of former employee's account, followed the steps here

https://support.box.com/hc/en-us/articles/360044192633--Error-Trying-to-Add-Email-to-Your-Account-with-Secondary-Email

and I am hit by this error message, with resolution to contact you however it's a forum??

Please contact me asap 

 

Thanks

2 replies

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Soichi, 

Welcome to Box Community!

Here are some troubleshooting steps to try:

1. Make sure that the browser is up to date
2. Clear the browsing history
3. Temporary disable plugins/extensions, firewall, and VPN
Use a different browser
4. Check if your firewall is configured for Box apps
5. Try to connect to a different network 
 
I trust that the above steps will do the trick. Let me know how it goes!


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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Thank you for advice me, Ann.

Here are the results of my checks:

> 1. Make sure that the browser is up to date

I am using Google Chrome version 119.0.6045.160, which is the latest version.

> 2. Clear the browsing history

I deleted all history, cache, and cookies and tried again, but the same problem occurred.

> 3. Temporary disable plugins/extensions, firewall, and VPN

I tried all of these, but the same problem occurred.

> Use a different browser

I performed the same operation on my smartphone, but the same problem occurred.

> 4. Check if your firewall is configured for Box apps

I am not using Box apps. Everything is done on the web.

> 5. Try to connect to a different network 

I switched Wi-Fi networks and tried again, but the same problem occurred.


Could you please create a support ticket, just like the others have done?