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# Case 3377051

  • August 1, 2025
  • 1 reply
  • 99 views
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We opened a case on Tuesday, July 29th, high priority, and have not received any response.  Any suggestions as to next steps?

1 reply

Rona Box
  • Community Manager
  • August 1, 2025

Hi ​@Changing25, 

Welcome to Box Community, and we’re glad to help! 

It appears that our specialist has responded, could you check your inbox? Looks like our specialist is asking for an account-specific question. 

 

We hope to get this sorted very soon, and have a safe weekend! 

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