When using the mobile app (Android) and selecting "Capture media -> Scan document", I receive the error below:
"Licence expired
The licence to use document scanning has expired. Please contact your Box administrator."
How do I remove this error so I can scan documents?
Hi Adem,
Welcome to Box Community and glad to help!
Please be informed that we only support all versions Android OS that were released within the last three years. If you are experiencing issues, try updating your OS to the latest version. For more information, please refer to this support article: Understand the Box Policy For Browser And OS Support
Thanks for posting!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.