Question

Capacity does not decrease even after deleting data.

Emptied trash and no space is reclaimed. Enterprise customer with no way of fixing this. Please help

Hi Jamie,

Welcome to the Box Community! I'm happy to help.

I see that we’ve already addressed your request via ticket #2835651.

Please reach out if there’s anything else we can assist with!

Best,

is there any way to do this ourselves?

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