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Question

Capacity does not decrease even after deleting data.

  • May 22, 2025
  • 2 replies
  • 22 views
C
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Dear Box Admin

I completely deleted the data from the trash can as well, but the capacity consumption does not decrease.

What kind of measures can be taken?

    2 replies

    C
    Forum|alt.badge.img

    I have same problem: https://support.box.com/hc/en-us/community/posts/8862740999699-Reclaim-space-and-set-version-count-to-1

    I wish there is DIY way to reclaim space rather than opening a request on public forum with no ETA to fix.

    C
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    Hi P C,

    Welcome to the Box Community! I'm happy to help.

    It would be best if you use your Box email for this request for us to rectify your concern.

    Best,

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