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Question

Cap for collaborators?

  • March 5, 2026
  • 1 reply
  • 17 views

I have an enterprise plus account, with unlimited storage and 15gb file upload limit. I want to share a folder with someone outside my organization so that they can send me large files, well beyond a 10 gb upload limit. I made the shared folder when my account was mistakenly limited to 10gb, after fixing that for myself, my collaborators still are faced with a 10gb upload limit. Does anyone have any detailed info about the relationships between my account upload limits, the folders I make and share, and people outside my organization who are creating box accounts just to send me large files on this shared folder? 

 

Thanks,

Jon

1 reply

Rona Box
  • Community Manager
  • March 5, 2026

Hi ​@jpaige

Welcome to Box Community, and we’re glad to assist! 

I’ll go ahead and open a support case, this way we could review your upload error. Please keep an eye out and a member will reach out to you shortly. 

 

Thanks for posting! We hope to sort this out very soon.