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Question

cant use box drive

  • May 22, 2025
  • 1 reply
  • 19 views
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I used box drive on Mac OS but last week Can't boot suddenly.

error massage bellow(it was japanese... so i cant Search for solutions.

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Box DriveをmacOSで初期化できませんでした。問題を解決するためにアプリケーションを再起動してください。問題が解決しない場合は、Boxサポートに連絡してトラブルシューティングを行ってください。

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    1 reply

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    Hi Kaho, 

    Welcome to the Box Community, I'm happy to help!

    I understand that you are receiving an error message that says Box drive failed to initialize with MacOS on FPE mode.

    We now have a support article to address this issue. Please go ahead and make sure to follow the steps provided in this article to resolve this issue:

    https://support.box.com/hc/en-us/articles/8873965936787-Box-Drive-failed-to-initialize-on-macOS-due-to-an-existing-Box-folder

    If you have questions, please let us know and we will help you!

    Regards, 

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