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Question

Cant upgrate my account

  • May 23, 2025
  • 2 replies
  • 28 views

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Cant see the document and i try to upgrade my personnal account to a buisiness and when a try to pay its dont work 

2 replies

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There was an error processing your request.

Your account needs further verification, please submit a ticket at support.box.com.

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Hi Jean, 

Welcome to Box Community and glad to help! 

You may reach out to our Sales team for assistance. There are a couple of ways to get in touch with our Sales team:

  1. You can give them a call directly at 1.877.729.4269 ext. 1
  2. Submit a contact form at this page: https://www.box.com/quote/
  3. View package options and live chat sales (available during US business hours) at this page: https://www.box.com/pricing/

Hope it helps!