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Question

Cant see my folders and full folder-tree and all folders on the web site

  • May 22, 2025
  • 1 reply
  • 20 views

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I can't see all my folders on the web site. (the basic tree I see but not all folders under that)... but I have them on my computer that are synced to the web. ... 

1 reply

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Hi Jenny, 

Welcome to the Box Community!
 
This would be something our Support team would like to investigate with you and it seems you already have an open ticket for this issue with one of our Chat support teammates. Please continue working with them and check your email for updates.
 
Thanks for your patience and please comeback and let us know how it goes.